LIFT principles are not new, and they’re not mine. These are some well-adopted rules used by companies around the world, and something I’ve absorbed into my best practices. The foundation of lift is to ensure design achieves its goal, and…
When selling to someone in person, you have the opportunity to uncover their needs and objections. If you’re good, you will figure out their pain points without adding any objections into the purchase journey. Of course, we’re not doing this…
I’m a nut for cooking shows. I’m not talking about drama-ridden, spoon-throwing reality shows, but the ones with absolute masters of culinary experience. Maybe it’s because I can draw so many parallels between great cooking and great writing.
I recently binged on Chef’s Table on Netflix (highly recommended) and revelled in the story behind each master. As I did, specific things stood out as metaphors for exceptional writing.
“We don’t want to sound like just another boring service provider." A small electrical company told me when discussing their website content. "We want to come across unique and appealing to homeowners, not just more corporate talk.”
My first thought was, ‘Are you just another boring service provider?’ I can understand a desire to stand out, but what would I want from an electrician? I want professionalism, collaboration and the ability to get the job done. If you pass that test, perhaps I’ll call for a quote. What’s really important to me is that what you say in your marketing matches what you deliver.
That sentence was one of biggest turning points in my career. Young, doe-eyed entrepreneur and slick marketing dude faced with the same jargon I slung for years. It was a proposal filled with buzzwords. The customer was asking for something they couldn’t define to fill expectations they couldn’t articulate. Nightmare.
I was reading some article on our love for garage sales. The quaint backyards and double bays opened with all the personals a lifetime has gathered, ready for bargains.
What is really appealing to people is that you’re buying more than just second hand treasure (or junk), you’re buying stories. A family cared for this furniture, children grew up and made memories with those toys and these tools lasted a generation and will continue to serve.
The beauty of archetypes is that we all know what they are, even if we can’t consciously place them. Symbols have always been powerful marketing tools because they carry a certain emotional weight, and provide shortcuts to meaning. There’s a symbolic connection with the image of a magician or ruler that transcends borders and cultures, and those are the roots of archetypes.
I go back and forward on the value of personas. Sometimes they are super-critical to your marketing approach, sometimes it becomes a factor of analysis paralysis. Considerable time has been wasted trying to create the perfect persona, so I try to simplify my characters more into habits than details. If you’re doing product development, sure, go nuts with your finer elements, but for marketing, we’re trying to intercept people.
When I used to tell people I did content marketing, nobody really understood what that meant. Even when talking with agencies and successful companies, most people think of content as writing, and people think of marketing as advertising.
“So you must write ads then?”
(Face palms)
Content marketing is still so new to people that it shouldn’t surprise me how undefined it is. I’ve seen a few good definitions that relate to story telling and creation, but it you have to break it down into describing each part.
“Tell me how you provide value.”
“I’m not sure. What do you mean by value?”
“Why do you matter to companies? Tell me about one of your customers, and why they work with you.”